Complaints Procedure

DentalTx aims to deal with concerns promptly, fairly and confidentially. Please contact the practice using the telephone or email shown on this website and explain what happened and what you would like us to address. We will acknowledge, investigate and respond in accordance with the practice complaints procedure. If a complaint about private dental treatment cannot be resolved locally, patients may contact the Dental Complaints Service. Concerns about a dental professional's fitness to practise may fall within the General Dental Council's remit. Data-protection complaints may also be raised with the Information Commissioner's Office where appropriate. Before live use, this page must be completed with the named complaints lead, exact contact details, response times and the current contact/routes for relevant external organisations.